Frequently Asked Questions
Everything you need to know about your Kaisercraft experience.
What are your standard shipping times and costs?
We offer flat-rate shipping worldwide. Domestic orders typically arrive within 3-7 business days, while international shipping can take 10-21 business days depending on your location and customs processing.
What is your return policy for craft supplies?
We want you to love your purchase. If you are not satisfied, you can return unused and unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your paper products acid and lignin-free?
Yes, quality is our priority. All Kaisercraft scrapbooking papers and cardstocks are acid and lignin-free, ensuring your memories are preserved safely for years to come without yellowing.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's journey in real-time.
Do you offer wholesale opportunities for retailers?
We certainly do! If you are interested in becoming an authorized Kaisercraft stockist, please visit our wholesale portal to submit an application and view our bulk pricing structures.